Privacy Notices

Your privacy is important to us

When you choose the RNN Group, you trust us with your information. We take that responsibility very seriously.

The RNN Group privacy notices are present on all collection points where personal data is being collected from a data subject. Our information is clear and in ‘plain English’ and the purpose for collection is not vague and provides all relative information for the data subject to understand what is being done with the data collected by the Group.

On every data collection set, the Group also provides information in regards to the purpose and lawful basis of processing on all of its data collection sets. This provision of information builds on the current data protection expectations of data subjects and maintains the Group’s mandate to be transparent with its data processing.

What we need

The RNN Group is what is known as ‘the controller’ of the personal data you provide to us. We collect not only basic personal data about you, things like your name, address, email etc. but may sometimes need to collect some special categories of information such as ethnic origin, data concerning health etc.

The RNN Group has a Data Protection Officer, the DPO can be contacted directly by emailing

Why we need it

We need to know your basic personal data in order for us to provide you with details regarding your interaction with the RNN Group. We may also have legal obligations under UK laws to collect data from you and will always process data where your vital interests are concerned or if it is in the public interest to do so.

We will not collect any personal data from you that we do not need in order to provide and oversee any services to yourself.

What we do with it

All of the personal data we collect is processed by our staff in the UK however for the purposes of IT hosting and maintenance, this information may be located on servers within the European Union and occasionally, trusted parties outside the EU may have access to certain parts of the data we collect.

No third parties have access to your personal data unless UK or EU law allows them to do so or an official processing agreement is in place with the RNN Group. Click the link to see a full copy of our privacy policy.

How long we keep it

There are various retention periods set for the Group, some relating to UK or EU law, the data we collected will be destroyed or anonymised when these dates are reached. Your information that we use for marketing purposes will be kept until you notify us that you no longer wish to receive this type of information.

More information on our data retention schedule can be found online on our DSAR page.

What we would also like to do with it

The RNN Group may use some of the data that we have collected, such as your name and email address, to inform you of our future offers and similar products.

This information is not shared with, or sold to, third parties and you can unsubscribe at any time via the unsubscribe option, phone or on our website.

Sometimes this data will be stored outside of the EU.

What are your rights?

We will not always need consent to use your personal information, for example, if we need it to meet regulatory requirements. Sometimes however, your express consent will be required, for example if we are collecting data regarding your health, this will be explained when we collect the data.

If at any point you believe the information we process on you is incorrect, you can request to see this information and even have it corrected or deleted, simply email outlining your specific requirements.

If you wish to raise a complaint about how we have handled your personal data, please email with full details of your issue.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO)